FAQ’s

Frequently Asked Questions:

Q: I am not sure which product to buy. Can you please help me out?
A:  Sure! We are always available between 9 AM to 6PM. We will help you choose the best fit and best products. Kindly, call us at +9223182081and one of our product specialists will guide you.

Q: How do I register with Juliet?
A: Follow these steps to register:
Click SIGN IN / REGISTER at the top right corner of the page
Click on REGISTER
Enter your details
Click on CREATE ACCOUNT
You are now registered with Juliet.

Q: I have forgotten my login password, what do I do?
A: Please click “Forgot Password” on the login page & enter your email id. You will receive a link to help you reset your password.

Q: The customer care number provided on the website is always busy? How long do I need to wait?
A: We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please call us after sometime or Contact us .

Q: I want to send a surprise gift to my wife but don’t know much about lingerie, can you please help me out?
A: Sure! We are always available between 9 AM to 6PM. We will help you choose the best fit and best products. Kindly, call us at +9223182081and one of our product specialists will guide you.

Q: What are the discounts currently running on your site?
A: We always have discounts and offers live on the site for multiple products. We suggest you visit our site and click Sale to know more.

Q: In case I return the products, will the COD charges be credited back?
A: No. These are one time charges and are non-refundable.

Q: What does assorted colour mean?
A: Same style but different colours and patterns.

ORDER RELATED
Q: I got an error while placing the order. I’m not sure if the order is placed.
A: every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.

Q: How do I track my order.
A: Follow these steps:
If you are a registered customer with us, you can always login into your account and you will be able to see the status of your order.
If you are a non-registered customer, click on the link and you will be able to see the order history.

Q: Can I see the products before I accept the courier?
A: We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request through the link

Q: How do I cancel my order?
A: An order can be cancelled via your Juliet account page until the order is shipped out. Go to order history page and cancel the order.
In case the order is already shipped out, please write to us via contact us page. We will initiate the cancellation process.

Q: How do I add new products or remove some products from my order?
A: You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.

Q: Can I change my shipping address/Contact details after I have placed my order?
A: We can certainly change the address in case the order is not yet shipped from our end. contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.

Q: I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
A: As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.

DELIVERY
Q: How long do you take to deliver?
A: Delivery time depends on your pin code. You can always check by entering your pin code on the product page, below ‘ADD TO CART’ button.

Q: Do you deliver in my area?
A: We deliver to xxxxxx pin codes across India. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to payment page.

Q: Do you provide Cash on Delivery in my area?
A: We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART.

Q: I got a mail saying my order has been dispatched. When will it be delivered? What is my courier tracking number?
A: Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.

Q: The tracking number for my shipment appears to be invalid or no records found. Why?
A: It may take up to 24 hours for the order status to be updated on our courier partner’s website. If you are unable to track your shipment post 24 hours, do contact us to track your order.

Q: I am not in town on the delivery date? Can I choose my delivery date?
A: Once the order is placed, please contact us and we will try to deliver the order on your preferred date.
Please note, we do not deliver on Sundays and Public Holidays.

Q: I ordered a gift and by mistake I put my name in the shipping address. How can I change it?
A: You can contact us before the order is shipped and we will be able to edit the contact details for the order.

RETURNS / EXCHANGE

Q: is your return/exchange policy?
A: Juliet’s returns and exchange policy is hassle-free and simple. You need to return/exchange a product within 15 days

  • Our delivery agent will deliver the new item and simultaneously pick up the original item from you.
  • Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties.
  • Products that are sold as packs cannot be returned as individual items.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
  • Gift cards are non-returnable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • In case of any more questions, please Contact Us.

Q: How Does The Return/Exchange Pick-Up Process Work?
A:

  • Step 1
    PACK PRODUCTS
    Ensure the products are unworn, unwashed with the original brand tags and packaging intact. Put the product with its original packaging in a box.
  • Step 2
    SEAL BOX
    Seal the box. This step is important to ensure that the courier partner does not open/ tamper with the contents of the box.
  • Step 3
    HANDOVER TO COURIER & RECEIVE YOUR EXCHANGED PRODUCT
    If your pincode has reverse pickup facility, a courier person will come to your doorstep once the return/exchange process is initiated.In case of Return, handover the packed box to the courier person for return. You will receive the refund in the form of Coins in your account wallet once we have received the package in our warehouse.In case of Exchange, handover the packed box to the courier person & you will receive your exchanged product at the same time.

Q: Can I return / exchange any product bought from Juliet?
A: Due to the intimate nature of some products, it is not possible for us to accept returns on briefs, panties, stick-on bras, pasties and accessories to maintain hygiene standards. Products from other categories can be returned within 15 days of purchase.

Q: Can I do both return and exchange on my order?
A: Yes, you can return and exchange products in your order.

Q: The product I want to return was bought on discount. Will I get refunded the full amount?
A: No. You will only receive the exact amount paid for the product.

Q: In case I return the products, will the COD charges be credited back?
A: No. These are one time charges and are non-refundable.

Q: In case I return the products, will the Shipping charges be credited back?
A: No. These are one time charges and are non-refundable.

Q: Can I get a cash refund of courier charges in case of self-shipment?
A: No. Courier charges are only paid in the form of coins and are non-refundable. coins credited are valid for a year and can be redeemed against your next purchase.

Q: I have created a Return/Exchange request. When will the product be picked up and exchange product delivered?
A: Number of days to pickup a product may vary as per your pincode. The product will be picked anywhere between 5-7 days.
Yes, it will be applicable

Q: I have initiated return/exchange. Can I have my exchange order delivered to a different address?
A: No. Once the return/exchange request is initiated, the address can’t be changed.

Q: What if I’m not available when the pickup is being attempted
A: Our courier partner will attempt to contact you 3 times. You can let him know a convenient time to pick the product up

Q: What If the product I want to exchange is out of stock?
A: You may choose to return and place a new order for a different product.

Q: Can I return a gift?
A: If you received a product as a gift from loved ones and need to exchange it for an alternate size, please follow our return/exchange policy. You may Contact Us to request a return.

NEED MORE INFO?Call Us / E-Mail

+91- 7045363636
+91- 02522295057

support@julietindia.com

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ABOUT

At Juliet, we believe in celebrating the femininity and spirit of a woman. Established in 1976, we’ve built out way up as a brand that women trust their most intimate needs with. As her precious confidant, we believe in creating intimates and apparels that complement her lifestyle, dreams and aspirations in every way.

ADDRESS

SALES OFFICE:
227, Nilgiri Industrial Estate, Hirji Govindji Comp, Sewri West, Mumbai – Maharashtra 400015.
Registered Office:
Juliet House, Tokershi Jivraj Junction, Sewri West, Sewri Naka, Mumbai, Maharashtra 400015